1. Our company details
Your contract will be with Ski Morzine Limited (trading as Ski Morzine and/or Summer Morzine), Company number 04125863 with registered office at 2 Chapel View Cottages, West Street, Abbotsbury, Weymouth, Dorset, England, DT3 4FB (“we”, “us” or “our(s)”)
Tel: 0345 370 1104
Correspondence address: as Registered Address above
2. Your contract with us
2.1 Any booking that you make with us will be for accommodation only (the ‘Booking’), as such, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, we will not be responsible for the proper performance of any additional travel services that you may book and, in case of any issues with such travel services, please contact the relevant service provider.
2.3 In these Booking conditions, “you” and “your” means the lead name and all persons named on the Booking (including anyone who is added or substituted at a later date) and any one of them, as applicable.
The lead name shall be responsible for the administration and correspondence in regard to the Booking and warrants that they have the authority to make the Booking and any amendments and/or cancellations, on behalf of all the persons named in the Booking (and when a party member is less than 18 years that they have the authority/permissions of the relevant parent or legal guardian). The lead name shall be liable for:
(i) the full payment of any deposits and balances;
(ii) the payment of any amendment fees or cancellation charges;
(iii) confirming all the details of the persons in the Booking to us;
(iv) passing on to all persons in the Booking of any and all information issued by us including, without limitation, our booking confirmation emails and these Booking conditions;
(v) ensuring that we have, at all times, a valid email address and telephone number for the lead name in case we need to make contact;
(vi) the conduct of the persons in the booking (see clauses 11 (Our Liability) and 16 (Behaviour and conduct)
(vii) the payment of any outstanding unpaid in-resort services at the end of the Booking (including bar bills) and the cost of any loss or damage caused to Ski Morzine’s property by any person in the Booking. Should outstanding bills not be paid, such sums shall be deducted from the security deposit paid as part of the Booking.
2.4 Arrivals and departures – our check-in time is between 16:00 and 20:00hrs. However, we can arrange for earlier drop-off and storage of your bags by prior arrangement. We ask you to check-out of your room by 10:00 and we can normally, subject to space, arrange for storage of your bags until 15mins before your transport vehicle takes you back to the airport.
It is a condition of your Contract with us that you have suitable winter/summer activity sports travel insurance that is effective from the date that you make your Booking with us and will cover you up until your return to the UK, sufficient to cover you for (without limitation): full Covid-19 cover, personal belongings (including loss and/or damage to), any pre-existing medical conditions, medical expenses (including emergencies), mountain rescue, ambulance costs, skiing/snowboarding (including off-piste with or without a guide; and après ski), cancellation, curtailment, missed and/or cancelled flights, legal expenses, personal accident, personal liability (including any damage caused by your acts/omissions), force majeure, delays (and associated costs), repatriation and enforced extension costs to your holiday for any reason (including COVID-19). In addition, the policy must not (i) allow the insurer to cancel the insurance (except in the case of fraud and misrepresentation) (ii) include a clause which restricts actions being taken by a travelling companion other than family.
If you do not take out such insurance, your Booking will be terminated and the cancellation charges set out in clause 8 will apply from the date you inform us, in writing, that suitable cover is not in place.
In the event that you fail to obtain suitable travel insurance we shall not be liable in any way for any loss, damage, cost or other expense incurred due to your failure to comply with this condition.
4. Travel information
4.1 BEFORE TRAVELLING please check with the UK Foreign, Commonwealth and Development Office (FCDO) website for the latest advice on travelling to your destination and any intermediate countries. It is your responsibility to check and comply with any travel, passport, visa, entry, health, vaccination, testing and immigration requirements applicable to your Booking. Requirements change on a regular basis and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through – and any requirements on your return to the UK.
4.2 In addition to the relevant embassies and/or consulates, information can also be found on the following websites:
Foreign, Commonwealth and Development Office – FCDO
Health Travel Pro – NaTHNaC
Global Health Insurance Card – GHIC
Department for Transport
4.3 We do not accept any responsibility or liability if any member of your Booking cannot travel because they have not complied with any travel, passport, visa, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, vaccination certificates, testing kits and any other required documentation).
4.4 Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year from date of issue, you should check with the Embassy of the country you are visiting.
4.5 You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements.
5. Confirming a booking
5.1 In accordance with clause 2.3, the lead name is liable for the payment of all sums to us. In the event that any person in the Booking requests any refund of monies taken or held on their behalf by the lead name, any such request is a matter between the lead name and the person concerned, unless such monies have been paid to us and we receive written notification of an amendment or cancellation (subject to clause 8) from the lead name.
5.2 If you make a Booking more than twelve (12) weeks prior to departure, you must pay a non-refundable deposit, the amount of which will be stated in the offer letter that we send to you; if you book within twelve (12) weeks of departure the total cost will be payable at the time of Booking.
5.3 A Contract between us shall come into existence when we issue a Booking confirmation email to you. We reserve the right not to accept your Booking at any time up until we have issued a Booking confirmation email to you and, in this event, we will refund any deposit(s) that you have paid to us.
5.4 Please check your Booking confirmation email carefully on receipt and advise us immediately of any incorrect or incomplete information.
5.5 Any discretionary discounts or subsequent special offers that may be available after we have confirmed your Booking, cannot be applied retrospectively to your Booking.
5.6 For all Bookings made within twelve weeks of departure, the accommodation is confirmed as soon as verbal confirmation is given over the telephone ( where verbal confirmation is subsequently confirmed in writting via email) and, therefore, if you subsequently cancel your Booking, cancellation charges as shown in clause 8 shall apply.
5.7 In accordance with clause 14 (Inventory Deposit) and, where the Booking is for a large group (8 persons or more) we will request a damage/breakage/excessive cleaning deposit to cover any additional costs incurred in accommodating the party. The deposit will be returned within fourteen (14) days of the party leaving the resort, less any actual damage/breakage/excessive cleaning costs that have been incurred during your parties stay at the accommodation.
6.1 Unless otherwise agreed, all payments must be made in GBP Sterling by bank transfer to our account.
6.2 Once your Booking has been confirmed you will be provided with access to our ‘My Booking’ Guest Portal where a financial statement relating to your booking can be found entitled – ‘My Holiday Booking’. As this document can be accessed by you at any time, we will not send any reminders of when your outstanding balance is due to be paid – which, in any event and in accordance with your Booking confirmation email, shall be no less than 12 weeks before departure (unless you have booked within 12 weeks of departure and paid in full at the time of booking).
6.3 Subject to clause 5.4, should your Booking confirmation email be inaccurate in any way – and you have failed to advise us of this immediately upon receipt this does not entitle you to delay the payment of your outstanding balance.
6.4 If we do not receive your deposits and/or the remaining balance by the due dates(s) we reserve the right to treat your Booking as being cancelled by you and charge the cancellation charges in accordance with the scale set out in clause 8. In this event a written notice of cancellation and a cancellation email will be sent to you.
6.5 Any updates and/or information that we may request you to upload or enter into the Guest Portal should be uploaded or entered into the Guest Portal by the requested date, as advised on your booking confirmation email. We reserve the right to make an administrative charge of £25 per person should any requested information and/or updates not be submitted to the Guest Portal on time.
7.1 We endeavour to ensure that all the information and prices both on our website and in other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. You must check the current price and all other details relating to the accommodation that you wish to book before you make your Booking. If a price on our Booking confirmation email, website or promotional material is incorrect, a Booking made at that price will not be valid and we reserve the right to cancel the Booking, unless you wish to pay the correct price.
7.2 Our reservation staff will be able to confirm the total price of your Booking prior to you making a Booking and, subject to clause 7.1 above, once your Booking has been confirmed by us, there will be no additional surcharges to pay or increases (or decreases) to the total cost of your Booking unless you change/amend your Booking after it has been confirmed by us..
7.3 We reserve the right to change the prices and/or amend any offers or information on our websites and/or brochures in respect of any unsold accommodation, at any time.
8. Cancellation and amendments
8.1 If, after our Booking confirmation email has been issued, you wish to cancel or amend all or any part of your Booking, the lead name should advise us in writing as soon as possible. The effective date of the cancellation or amendment shall be the date that written notification is received by us.
8.2 Any changes to the Booking (such as name changes, date changes) may incur an amendment fee of £25 per change.
8.3 Should you wish to cancel your Booking; the following cancellation charges shall apply:
Date on which written notification of cancellation is received by us
(1) More than 12 weeks before departure
(2) 12 weeks or less before departure
(1) the deposit
(2) the total cost of your Booking
9. Changes or cancellations by us
9.1 Occasionally we may have to make changes or cancel your Booking and we reserve the right to do so at any time.
9.2 Most changes will be minor and will be advised at the earliest possible date. If we make a major change to your booking, we will inform you as soon as reasonably possible, if there is time before your arrival, and we will provide you with the following options:
(i) accepting the change; or
(ii) accepting an alternative accommodation, where we are able to offer you one, of at least comparable standard (where you will pay a supplement if the accommodation is more expensive or we will provide a refund if the accommodation is cheaper); or
(iii) deferring your Booking to a mutually agreed later date; or
(iv) where we are able to obtain a refund from the Accommodation provider, we will provide you with any such refund, should you wish to cancel your Booking.
9.3 On rare occasions a ski area may be without snow. Snow is, of course, totally outside of our control and a lack of snow will not constitute a significant change. Your insurance may be able to cover this event.
9.4 If we are forced to cancel your Booking (other than due to your default in making payment in time), we will offer you the choice of:
(i) an alternative accommodation, where we are able to offer one, of at least comparable standard (where you will pay a supplement if the accommodation is more expensive or we will provide a refund if the accommodation is cheaper; or
(ii) deferring your Booking to a mutually agreed later date;
(iii) where we are able to obtain a refund from the Accommodation provider, we will provide you with any such refund, should you wish to cancel your Booking.
9.5 Very rarely, we may be forced to curtail your accommodation after departure where circumstances arise amounting to unavoidable and extraordinary events (‘Force Majeure’) as defined in clause 10. We reserve the right to do so, under these circumstances, and regret we cannot make any refunds or pay any compensation or be responsible for any cost or expenses incurred by you as a result.
9.6 We will not be liable for any loss, damage, costs or other expense you may incur as a result of your booking being changed or cancelled, or in regard to any other arrangements you have made with other providers under separate contracts.
10. Unavoidable and extraordinary events (Force Majeure)
Except where otherwise expressly stated in these Booking conditions we will not be liable for any damage, loss, costs, or other expenses incurred by you – or pay you any refunds and/or compensation – where the performance or prompt performance of our Contractual obligations to you are prevented or affected by – or you otherwise suffer any damage, loss or expense of any nature – as a result of unavoidable and extraordinary events (Force Majeure).
Unavoidable and extraordinary events are events that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid and include, without limitation; war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities, unforeseeable technical problems with transport, airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control.
11. Our liability
11.1 We will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from: (i) the act(s) and/or omission(s) of the person(s) affected or another/any member of your group; (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the booking; (iii) the accommodation not being provided as booked due to unavoidable and extraordinary circumstances occurring at the place of destination or in its immediate vicinity; (iv) any loss or damage you incur that relates to any business activity (including without limitation loss of earnings); (v) any loss or damage that relates to any services which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination from a third party); (vi) any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to it being confirmed, we could not have foreseen you would suffer or incur if we breached our Contract with you; (vii) any no-show of any persons in your booking or late arrivals; (viii) any curtailment of your booking by any of the persons in your booking; (ix) the over occupancy of any accommodation that you have booked; and (x) any damage, loss or expense or other sum(s) of any description pursuant to clause 12 (Covid-19).
11.2 Our Contract with you and the laws and applicable standards of the country in which your claim or complaint occurred will be used as the basis for reviewing your compliant. If the accommodation which gave rise to the claim or complaint was provided in compliance with the applicable local laws and standards, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK.
11.3 Our liability to you shall be limited to the total cost paid by you, in regard to your booking with us, unless a lower limitation applies to your claim under any International Conventions.
11.4 We cannot accept any liability for any damage, loss, cost, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. This includes, without limitation, (i) any separate contracts that you may enter into with other providers or suppliers for any excursions, activities or other services; and (ii) any services that are not provided by us or our accommodation providers as part of your Contract that may include services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities.
11.5 We cannot accept any liability for any damage, loss, cost, expense or other sum(s) of any description arising out of or in connection with any loss and/or damage to any personal belongings or effects, at any time. The persons in your booking shall be responsible for the security of the accommodation during your stay at the accommodation and to ensure that the accommodation is secured before leaving.
12.1 Both parties acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst in destination.
We will have no liability for any refunds, compensation, costs, expenses, or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(i) If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
(a) Postponing your Booking to a later date. We will notify you of any impact to the price the postponement may have (please note that you may have to pay full cancellation charges on some elements related to your booking, such as the flight). No more than one (1) such postponement is permitted;
(b) Cancelling your Booking, in which case our standard cancellation charges shall apply as of the date we receive notice of cancellation from the lead name. You may be able to claim these charges back from your travel insurance.
If this happens whilst you are in destination, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your booking, missed transport arrangements, additional accommodation required (either in the UK or in destination, prior to your departure), or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.
(ii) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so and, as such, you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with your Booking, or that portion of your Booking.
12.2 You also acknowledge that the accommodation owner and other travel service providers, including airlines, will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation and amendments to the usual or normally expected safety standards and procedures. We do not expect these measures to have a significant impact on your enjoyment of your Booking and all measures will be taken with the purpose of securing your safety and those around you.
13. If you have a complaint
If you have a complaint about any aspect of your Booking, you must report this immediately to our Resort Manager and also to the accommodation owner in resort, so that action can be taken to resolve the matter as soon as possible. If the complaint cannot be resolved in resort, then please follow it up with a letter to us within 28 days of returning from your holiday, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to identify your concerns quickly and speed up our response to you.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the accommodation and this may affect your rights under this Contract.
The Company cannot accept liability in respect of any claims not notified to ourselves and to our supplier in accordance with this clause.
14. Inventory deposit – Self-Catered
14.1 In addition to the large group Booking deposit requirement set out in clause 5.5, where a Booking is made for self-catered accommodation, an inventory deposit will need to be paid to the accommodation owner, on arrival, for any damage, loss, breakages or any additional excessive cleaning charges. Such inventory deposits must be made directly to the accommodation owner. We regret that personal cheques will not be accepted by the accommodation owners.
14.2 You will need to contact our Resort Management team during your stay to discuss and arrange an end-of-stay inspection. Inventory deposits are normally refundable in full within seven days of your departure from the resort, providing that the accommodation is left in good order. Where a deduction is necessary, your deposit – less any amount needed to make good the loss and/or damage – will be returned to you within one calendar month of you leaving the resort, together with a schedule of the deductions (if applicable).
14.3 In the event that there are debts remaining after the departure of the party from the resort, we will make an administrative charge of £25 for each debt in order to cover the increased administration costs to recover such debts. Where it is necessary to seek legal assistance to recover any debts, the cost of such legal assistance will be added to such debt.
15. Excursions, après and other arrangements
Excursions, après or other arrangements that you may choose to book or pay for whilst you are in destination do not form part of your Contract with us. Your contract will be with the operator of the excursion, après or other arrangement and not with us and we shall not be responsible or liable for the provision of any such excursion, après or other arrangement or for anything that happens during the course of its provision.
16. Behaviour and conduct
16.1 We expect that our guests will behave courteously and politely towards each other, towards our neighbours and towards our staff. Abusive, threatening or unsocial behaviour will only go to spoil the holiday experience of others and will not be tolerated.
16.2 If in our reasonable opinion or in the reasonable opinion of any other person in authority, your behaviour or that of any member of your Booking is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger) or damage to property, we reserve the right to consider your Booking to have been cancelled by you with immediate effect. In this event our liability to you will cease and you and the people in your Booking will be required to leave your accommodation immediately. We will have no further obligations to you and/or the people in your Booking and we will not be liable for any damage, loss, refunds expenses, or other costs incurred by you as a result including, without limitation, any return travel arrangements, the costs of cleaning, repairing, or replacing property lost, damaged or destroyed by you, or compensating any supplier or agent affected by your actions.
Further, the lead name shall, at all times:
(ii) ensure that all people in the booking comply with any and all Covid-19 requirements during the trip.
(iii) ensure that the group takes into account their personal safety whilst in destination so as not to put themselves or others at unnecessary risk including, without limitation, ensuring that the group members take care when out during the hours of darkness; do not go out alone; do not put themselves in risk situations; are not under the influence of any illegal or dangerous substances; and are aware of their behaviour and actions in the context of their surroundings.
(iv) ensure that ensure that no members of the group smoke in any smoke-free places or behave in any other way which may cause a fire hazard.
(v) ensure that the group or any members of the group comply with all relevant laws.
16.3 In order to comply with French licensing laws, it is forbidden to bring your own alcohol into any of our catered chalets and consume this in a public area.
Consumption of alcohol by minors is forbidden under French Law. The appropriate legislation is displayed in all our chalets.
16.4 Please note that due to insurance and Health & Safety regulations in France, all of our chalets are non-smoking chalets and we regret that no pets are allowed under any circumstances.
16.5 Self-catered accommodation: in no circumstances may you exceed the maximum stated number of guests in an apartment. This is a fire hazard and is illegal. By breaking, the law you are risking forcible eviction by the local Gendarmerie.
17. Special requests
Any special requests must be advised to us at the time of Booking. Whilst every effort will be made to arrange any reasonable special requests, we cannot guarantee that they will be fulfilled and any failure to arrange a special request on our part shall not be deemed as being a breach of our Contract with you. The fact that a special request has been noted on your Booking confirmation email or any other documentation or that it has been passed on to the accommodation owner is not confirmation that the request will be met.
18. Disabilities and medical conditions
If you or any member of your Booking has any specific medical condition, disability or reduced mobility which may affect your chosen accommodation then you should provide us with full details at the time of Booking and before we issue our Booking confirmation emil to you, so that we can advise as to any suitability or otherwise of the chosen accommodation.
The lead name on the Booking must also promptly update us of any changes that may occur after Booking but prior to arrival at your accommodation. If we reasonably feel that an accommodation may not be suitable for the particular needs of the person concerned, we must reserve the right to inform you of this.
19. Airport transfers
19.1 Our accommodation prices exclude airport transfers from/to Geneva International Airport. We may be able to arrange for you to be met at Geneva International Airport for an additional charge. If you ask us to arrange this, your contract will be directly with the transport provider and NOT with Ski Morzine Limited. Any such arrangements we make for you will not constitute a package booking or a linked travel arrangement under the Package Travel and Linked Travel Arrangement Regulations 2018.
19.2 Airport Transfers are normally booked on your behalf of ‘Skiidy Gonzales’, a trading name of PSB Projects SARL of 1673, rue de la Plagne, 74110 Morzine, France, with us acting as their appointed Agent to make the booking. The contract will then exist between you and them and is subject to their booking conditions which can be found HERE.
19.3 All guests are met on the SWISS side of the airport. If you have asked us to arrange your airport transfer, it is your responsibility to inform us in writing at least 21 days before your holiday commencement date of the incoming and outgoing flight details (date, flight number, arrival/departure time). If you do not do this, then Skiidy Gonzales’ cannot guarantee to meet you. Any additional costs involved in arranging for a vehicle to collect you from the airport under these circumstances will be charged to you at cost.
20. Local taxes
The French Mayor’s office charge a local tourist tax (currently between €0.80 and €2.50 per person per day) for all those aged 16+ years. This tax is included in the price charged for your catered and self-catered accommodation, however, it is not included in the price charged for any hotel Bookings and the hotels will charge you this tax on your departure.
21. Our website and property descriptions
We have taken great care in the production of our online brochure and accompanying literature but regret that we cannot be held responsible for circumstances outside of our control such as public holidays, religious festivals, maintenance work to, breakdown of, or closure of lift systems, adverse weather conditions, alterations to the furnishing of properties made by the owners, nor guarantee the working of equipment such as televisions, telephones, etc. If any change becomes apparent which we believe will materially affect the enjoyment of your holiday, then we will notify the party leader immediately it is brought to our attention.
22. Special offers
Special offers are applicable to new Bookings only from the advertised date of promotion and valid until the advertised close date.
Special offers cannot be applied retrospectively and do not apply to high season dates.
Offers cannot be taken in conjunction with any other offers unless specified.
Special offers apply to our catered chalets (excluding our season chalet) and self-catered apartments only – and not to hotels advertised on our site.
23. Data protection
These Booking conditions may be varied by us at any time and at our sole discretion. Any new Booking conditions will be published on our website and will have immediate effect.
25. Law & jurisdiction
These Booking conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your Contract or Booking will be dealt with by the exclusive jurisdiction of the Courts of England and Wales.
Please note that from Summer 2023 and all summers therafter the chalet operating company for Chalet Savoy will be SARL Nantegue Management, 1137 Route de la Plagne, 74110 Morzine.
Ski Morzine Ltd., trading as ‘Ski and Summer Morzine’ will act as an Agent for SARL Nantegue Management.
Once you have paid the non-refundable deposit of 20% of your holiday price (or payment-in-full if you are booking within 12 weeks of the start of your holiday), to Ski Morzine Ltd., your accommodation contract is between you and SARL Nantegue Management, who will send you your contract, balance statement and chalet joining instructions. They are solely responsible for the delivery of your holiday.