Booking conditions

1. Our company details

Your booking is made through Ski Morzine Limited (trading as Ski Morzine and/or Summer Morzine), Company number 04125863 with its registered office at 2 Chapel View Cottages, West Street, Abbotsbury, Weymouth, Dorset, England, DT3 4FB (“we”, “us” or “our(s)”)

Contact details:
Tel: 07700 151 562
Email: [email protected]
Correspondence address:  as Registered Address above

2. Your booking through us

2.1  The Company trades only as an Agent for other chalet operating companies and self-catered accommodation providers.  The contract for the provision of your accommodation is between You and the accommodation provider.  Please ensure you read and agree the Terms and Conditions of the booking provided by the accommodation provider.

2.2  Any booking that you make through us will be for accommodation only (the ‘Booking’), as such, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.  Therefore, we will not be responsible for the proper performance of any additional travel services that you may book and, in case of any issues with such travel services, please contact the relevant service provider.

2.3  Please note that all deposits and/or full payments if booking within 12 (twelve) weeks of travel are non-refundable.

3. Insurance

It is strongly recommendedthat you have suitable winter/summer activity/ sports/travel insurance that is effective from the date that you make your Booking with us and will cover you up until your return to the UK, sufficient to cover you for  (without limitation): full Covid-19 cover, personal belongings (including loss and/or damage to), any pre-existing medical conditions, medical expenses (including emergencies), mountain rescue, ambulance costs, skiing/snowboarding (including off-piste with or without a guide; and après ski), cancellation, curtailment, missed and/or cancelled flights, legal expenses, personal accident, personal liability (including any damage caused by your acts/omissions), force majeure, delays (and associated costs), repatriation and enforced extension costs to your holiday for any reason (including COVID-19).

4. Travel information

4.1  BEFORE TRAVELLING please check with the UK Foreign, Commonwealth and Development Office (FCDO) website for the latest advice on travelling to your destination and any intermediate countries. It is your responsibility to check and comply with any travel, passport, visa, entry, health, vaccination, testing and immigration requirements applicable to your Booking. Requirements change on a regular basis and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through – and any requirements on your return to the UK.
4.2  In addition to the relevant embassies and/or consulates, information can also be found on the following websites:
Foreign, Commonwealth and Development Office – FCDO
Global Health Insurance Card – GHIC
Renew passport
Department for Transport
4.3  We do not accept any responsibility or liability if any member of your Booking cannot travel because they have not complied with any travel, passport, visa, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, vaccination certificates, testing kits and any other required documentation).
4.4  Most countries now require passports to be valid for at least 6 months after your return date.  If your passport is in its final year from date of issue, you should check with the Embassy of the country you are visiting.
4.5  You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements.

5. Confirming a booking

As soon as your non-refundable deposit is paid you will receive a Booking Confirmation from the Chalet Operator.

6. Payment

Unless otherwise agreed, all payments must be made in GBP Sterling by bank transfer to our account.

7. Prices

We endeavour to ensure that all the information and prices both on our website and in other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time.  You must check the current price and all other details relating to the accommodation that you wish to book before you make your Booking.  If a price on our Booking confirmation email, website or promotional material is incorrect, a Booking made at that price will not be valid and we reserve the right to cancel the Booking, unless you wish to pay the correct price.

8.  Cancellation and amendments

If, after our Booking confirmation email has been issued, you wish to cancel or amend all or any part of your Booking, the lead name should advise the Chalet Opartator in writing as soon as possible. The effective date of the cancellation or amendment shall be the date that written notification is received.

9. Unavoidable and extraordinary events (Force Majeure)

Except where otherwise expressly stated in these Booking conditions we will not be liable for any damage, loss, costs, or other expenses incurred by you – or pay you any refunds and/or compensation – where the performance or prompt performance of our Contractual obligations to you are prevented or affected by – or you otherwise suffer any damage, loss or expense of any nature – as a result of unavoidable and extraordinary events (Force Majeure).
Unavoidable and extraordinary events are events that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid and include, without limitation; war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities, unforeseeable technical problems with transport, airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control.

10. Our liability

This is limited to the undertaking to pass your contact details and deposit to the Chalet Oparator.  At this point all reponsibility for the provision of your holiday including associated papaerwork lies with them.

11. Covid-19

Both parties acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst in destination.
We will have no liability for any refunds, compensation, costs, expenses, or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), anyone in your party is affected by Covid-19.

12.  If you have a complaint

If you have a complaint about any aspect of your Booking, you must report this immediately to the Chalet Oparator.

13. Behaviour and conduct

We expect that our guests will behave courteously and politely towards each other, towards our neighbours and towards our staff.  Abusive, threatening or unsocial behaviour will only go to spoil the holiday experience of others and will not be tolerated.

14.  Special requests

Any special requests must be advised to us at the time of Booking.  These will be passed to the Chalet Operator.

15.  Airport transfers

Accommodation prices exclude airport transfers from/to Geneva International Airport.  We may be able to arrange for you to be met at Geneva International Airport for an additional charge.  Please visit: Skiidy Gonzales

16.  Local taxes

The local Mayor’s office charges a local tourist tax (currently €1.50 per person per day) for all those aged 16+ years.  This tax is not included in the price for your accommodation.  This will be added to your final bill on check-out.

17.  Our website and property descriptions

We have taken great care in the production of our online brochure and accompanying literature but regret that we cannot be held responsible for circumstances outside of our control such as public holidays, religious festivals, maintenance work to, breakdown of, or closure of lift systems, adverse weather conditions, alterations to the furnishing of properties made by the owners, nor guarantee the working of equipment such as televisions, telephones, etc.  If any change becomes apparent which we believe will materially affect the enjoyment of your holiday, then we will notify the party leader immediately it is brought to our attention.

18.  Data protection

Our full Privacy Policy is available to view on our website together with details of how we process personal information in connection with you, your party and your booking(s).

19.  Variation

These Booking conditions may be varied by us at any time and at our sole discretion.  Any new Booking conditions will be published on our website and will have immediate effect.

20.  Law & jurisdiction

These Booking conditions and any agreement to which they apply are governed in all respects by English law.  We both agree that any dispute, claim or other matter which arises between us out of or in connection with your Contract or Booking will be dealt with by the exclusive jurisdiction of the Courts of England and Wales.