1. Who we are
Ski Morzine Limited (trading as Ski Morzine and Summer Morzine), company number 04125863, registered in England.
2. Our role
We act only as an agent. The accommodation contract is between you and the Chalet Operator, who has its own terms. Bookings are for accommodation only, so the Package Travel Regulations 2018 do not apply. Other travel services are the responsibility of their own providers. Deposits, and any payments made within 12 weeks of travel, are non-refundable.
3. Insurance
We strongly recommend travel insurance from the day you book until you are back in the UK. It should cover medical costs, cancellation, curtailment, personal liability and repatriation, and should include off-piste skiing and COVID-19 cover.
4. Travel documents
You are responsible for checking entry, passport, visa, health and testing rules before and during travel. Passports should be valid for at least six months after your return. We are not liable if you cannot travel because you did not meet these requirements, and you must reimburse any fines or losses we incur because of it.
5. Confirmation
The Chalet Operator sends your Booking Confirmation once the non-refundable deposit is paid.
6. Payment
Payment is in pounds sterling by bank transfer unless we agree otherwise.
7. Prices
We may correct prices at any time. If a price is wrong, the booking is not valid and we may cancel it, unless you choose to pay the correct price.
8. Cancellations and changes
Send any changes in writing to the Chalet Operator as soon as possible. They take effect on the date they receive your written notice.
9. Force majeure
We are not liable for losses caused by unavoidable and extraordinary events outside our control or our suppliers' control, such as pandemics, weather, strikes and government restrictions.
10. Liability
Our responsibility is limited to passing your contact details and deposit to the Chalet Operator. After that, the Operator is responsible for your holiday and its paperwork.
11. COVID-19
Both sides must follow official guidance. We have no liability for refunds, costs or losses related to COVID-19.
12. Complaints
Please report any complaint to the Chalet Operator straight away, so it can be put right.
13. Conduct
Please be courteous. We do not tolerate abusive, threatening or antisocial behaviour.
14. Special requests
Make any special requests when you book. We pass them to the Chalet Operator.
15. Airport transfers
Prices do not include transfers from Geneva International Airport. We can arrange one for an extra charge.
16. Local taxes
A tourist tax of €1.50 per person per day applies to guests aged 16 and over. It is added at check-out and is not included in the accommodation price.
17. Website and descriptions
We are not responsible for things outside our control, such as lift closures, weather or changes of owner. We will tell the party leader about any material changes.
18. Data protection
Please see our privacy policy.
19. Changes to these conditions
We may change these conditions at any time. New conditions take effect as soon as they are published on this website.
20. Governing law
English law applies, and the courts of England and Wales have exclusive jurisdiction.